Refund policy
At Meowfits, we want you and your pet to be happy with your purchase. If you are not completely satisfied with your order, you may request a return within 30 days of delivery.
Return Eligibility
To be eligible for a return, your item must be in the same condition in which you received it: unused, unworn, unwashed, and in its original packaging when applicable.
For pet products, items showing signs of use, pet hair, stains, odors, washing, damage caused after delivery, or other signs that the product has been used may not be eligible for return unless the item arrived defective or damaged.
How to Request a Return
To start a return, contact us at:
Please include your name, order number, reason for the return, and photos if the product arrived damaged, defective, or incorrect.
Do not send a product back without contacting us first. If your return is approved, we will provide you with the appropriate return instructions.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If you receive a damaged, defective, or incorrect product, contact us as soon as possible at meowfits26@outlook.com so we can review the issue and provide an appropriate solution.
Refunds
Once an approved return has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method. Please note that your bank or payment provider may require additional time to process and post the refund.
For questions regarding returns or refunds, contact us at meowfits26@outlook.com.